Simple Psychological Strategies To Help With Patients' Thinking

Transform the way you work and increase your patient satisfaction rate

Helping you manage your challenging patient and increase compliance

Improving Patient Motivation In Physiotherapy

Strategies to help shift your patient's thinking, elicit possibilities and find their own motivation for doing their exercise programs.
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Styles of Consulting

How do "Consulting Styles" influence treatment outcomes? By nature we each have our default style of consulting. One that will work with a number of clients. But there can be times when you either lose clients or they frustrate you by their non compliance with treatment. In this short course I look at the three styles of consulting and when you might need to adjust to ensure better treatment outcomes. What to expect: An explanation of the different consulting styles The communication skills that make up each style What patients will do well with certain consulting styles When you might need to adjust your natural style to ensure better treatment outcomes Useful Resources To help get you started, here are a few resources: Consulting Styles & the Influence On Treatment Outcomes When Giving Advice Doesn't Work
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Tips to engage the depressed client

A short course on some communication ideas to engage the depressed, sad or withdrawn client
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How To Increase Patient Compliance And Decrease Your Frustration

This course is designed to give you the tools to work more effectively with patients who seem to lack motivation. You will learn about how you influence treatment outcomes by the way you interview your patient. You will become familiar with language that indicates a possible lack of compliance. The pricing of this course is tax inclusive.
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The Change Begins With You

We can't control what others do but we can control our own actions. When you act differently, you're likely to get a different response.
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Motivation Reference Sheet

Points to for you to consider when aiming to improve client motivation. 
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Engaging With The Depressed Client Checklist

Tips to help you better engage with sad, withdrawn or depressed clients
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DARN CATs

Language clues to a potential lack of compliance and how to respond when you hear these words
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Consulting Checklist

A checklist to help improve compliance, treatment outcomes and decrease your frustration when working with challenging clients
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6 Step Strategy To Deal With The "No Cover" Comment

6 steps to implement early with your patients to avoid the uncomfortable situation where they say to you that they have run out of private health cover and expect you to do something about it.
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Free guide on 7 steps to creating a treatment plan that clients will follow

Here are 7 steps you can take to create a treatment plan that is based on what your client wants rather than the plan you think would best suit them. It helps them consider the implications of what they are about to embark on consider any obstacles they might be faced with
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The Influence Of "WHY"

The use of the word 'why' has a powerful influence on where the attention of the listener goes.  Use 'why' with a negative and the listener will think backward, justifying the status quo. Use 'why' with 'might' will have the listener thinking into the future and of possibility
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The Map Is Not The Territory

A short video explaining how we can see things very differently from our clients
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The Importance of Eliciting the WHY

We often tell clients what to do and how to do things but how often do we probe deep enough to find out why they might want to do their exercises. This is a short video along the lines of Simon Sinek's video but put in the context of working with challenging clients
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Rapport Building Tips

Tips to help build rapport with clients
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Rapport Building: Chinese

Tips to help build rapport with Chinese clients
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Rapport Building: Muslims

Tips to help build rapport with Muslim clients
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Rapport Building: Indonesian

Tips to help build rapport with Indonesian clients
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Rapport Building: Filipinos

Tips to help build rapport with Filipino clients
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Rapport Building: Japanese

Tips to help build rapport with Japanese clients
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Rapport Building: Vietnamese

Tips to help build rapport with Vietnamese clients
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Visual Predicates

A list of words that indicate a visual experience of the world
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Auditory Predicates

A list of words that indicate an auditory experience of the world
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Kinaesthetic Predicates

A list of words that indicate a kinaesthetic experience of the world
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